1. The Cure Laboratory offers the following services :

i. Clinical pathology:

– Specimen procurement (phlebotomy, specimen processing, and shipping)

– Clinical chemistry

– Hematology and coagulation

– Serology and hormones

– Microbiology, parasitology, urinalysis, and microscopy

ii. Surgical pathology/histopathology:

– Surgical pathology reporting

– Cytopathology: gynecologic and non-gynecologic cytology specimens.

2. All in house tests have an approved written Policy and Standard Operation Procedure which is reviewed and updated annually. It also includes a list of tests performed or referred outside,reference ranges and specimen collection requirements.

3. Administrative support for the department is provided by the Pathologist and Laboratory manager

4. Access to care

i. The Department and specimen procurement section are located on
the first floor.

ii. Hours of operation: 8 am to 6 pm.

iii. Specimen procurement personnel instruct the patient of the proper collection of urine and stool samples as well as administering glucose tolerance testing.

5. All the tests have an Internal and External Quality Control Assessment program ( IQ and EQAP)

6. Complexity of testing :

i. The lab provides outpatient services of minimal and moderate complexity testing for body fluids and other specimens.

7. Extent to which level of care meets patient needs :

i. Patient needs are assessed by quality assurance program, incident reporting, formal and informal patient complaints, and satisfaction surveys.

ii. The lab monitors its test menu to determine that it meets the needs of the patients and provide

iii. The lab evaluates its normal and critical values for clinical efficacy and patient care.

iv.

8. Appropriateness of support services.

i. The clinical lab performs more than 100,000 tests per year

ii. The pathology reports 2,500 biopsy specimens and cytology per year.

iii. Most equipment is leased from the manufacturer based on cost per test arrangement with repair and maintenance provided by the vendor.

iv. Clinical necessity and timeliness is assessed through workload statistics and supervising lab results

v. The lab continually evaluates its services through quality assurance indicators and monitoring turnaround time (TAT).

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9. Availability of necessary staff

i. Personnel are assigned to the lab based on historical workload.

ii. Staff are cross-trained to provide the necessary quality of service.

10. Recognized standards and guidelines for practice.

i. Primary practice guidelines are adopted from the HAAD, CAP, and JCAHO.

ii. Personnel competency, orientation and continuous education are accomplished by proficiency testing surveys through RIQAS and CAP.

iii.

11. Methods used to assess and meet patient care needs.

i. The lab monitors appropriateness and timeliness of its services through customer satisfaction surveys, and various quality assurance indicators.

ii. Each month the laboratory staff meets to analyze trends in services, feedback and address incident reports.

iii. The laboratory has a documented quality assurance (QA) and performance improvement (PI) plan that’s is revised and updated annually.

12. The range of tests offered in Cure Laboratory is listed in the Test Summary List.

13. All the remaining tests that are not performed in house will be referred to a Reference Laboratory (National Reference Lab, Proficiency Central Lab, Al Borg laboratory, and Super Religare Lab).