Laboratory & Pathology Department
The Laboratory & Pathology Department is headed by Dr. Aly Howeedy, a Consultant Pathologist and Diplomate of the American Board of Pathology (both Anatomic/Histopathology and Clinical), and has highest quality technical and managerial staff.
We are committed to offering the best available standard of care to our patients with state-of-the-art technology. Our laboratory has been accredited by the College of American Pathologists (CAP) and has obtained ISO 15189:2012 certification by Emirates International Accreditation Center (EIAC). We are proud to be listed among the top internationally recognized laboratories across the globe. At Cure, we maintain a policy of highest quality service, with accuracy and timely release of results. We also encourage personal communication with our referring physicians for consultations.
Scope of Work
The Cure Laboratory offers the following services
- Clinical pathology
- Specimen procurement (phlebotomy and specimen processing)
- Clinical chemistry
- Hematology and Coagulation
- Serology and Hormones
- Microbiology, Parasitology, Urinalysis, and Microscopy
- Surgical Pathology/ Histopathology
- Surgical Pathology Reporting
- Cytopathology: gynecologic and non-gynecologic cytology specimens
- Policy & Standard Operation Procedure
- All in-house tests have an approved written policy and standard operating procedure, reviewed and updated annually. It also includes a list of test performed or referred outside, reference ranges and specimen collection requirements
- Administrative Support
- The department is overseen by the “Laboratory Director and Pathologist”. The laboratory appoints an EHSMS (Environment & Health Safety Management System) and Risk Management Officers, in addition to unit heads. The laboratory maintains a safe environment for the patients, their families and employees
- Clinical pathology
Access to Care
- The Department is located on the first floor of the main center
- Specimen procurement section is on the first floor
- Specimen procurement personnel instruct patients of the proper collection of all body fluid samples
- Operating Hours: 8 am to 7 pm
- Printed flyers for patient’s instructions are available in the laboratory reception area
- All the tests have an Internal and External Quality Control Assessment Program IQ and EQAP/CAP scorecard
Complexity of testing
- The lab provides outpatient services of minimal and moderate complexity testing for body fluids and other specimens
Extent to which level of care meets patient needs
- Patient needs are assessed by quality assurance programs, incident reporting, formal and informal patient complaints, and satisfaction surveys
- The laboratory monitors its test menu to determine that it meets the needs of the patients and providers
- The lab evaluates its normal and critical values for clinical efficacy and patient care
- The laboratory issues twice a year an antibiogram (trends for antimicrobial sensitivity) for all cases reported at the center to help physicians monitor resistance to antibiotics.
Availability of necessary staff
- Laboratory personnel have the highest qualifications, and experience to perform their duties
- Personnel are assigned to the laboratory units based on historical workload
- Staff are cross-trained to provide the necessary quality of service
Appropriateness of support services
- The clinical lab performs most clinical tests for outpatient services
- The pathology unit issues reports for biopsy and cytology specimens
- All of our equipment are state-of-the-art from the manufacturer and are monitored with frequent routine maintenance based on test sensitivity and technical services. Repair and maintenance contracts are provided by the vendor. Reagents and consumables are monitored for their quality, timely delivery and packaging (Instrument list)
- Clinical necessity and timeliness is assessed through workload statistics and supervising lab results
- The laboratory continually evaluates its services through Key Performance Indicators (KPI) including monitoring turnaround time (TAT)
- The laboratory uses Unicare as electronic data transmission module (Laboratory Information System, LIS) for speedy and accurate transmission of all results to the electronic medical records (EMR). Results are emailed to the patients if requested
Recognized standards and guidelines for practice
- Primary practice guidelines are adopted from the HAAD, CAP, JCAHO and ISO 15189
- Personnel competency, orientation and continuous education are accomplished by proficiency testing surveys through CAP programs
- The laboratory has been accredited by the College of American Pathologists (CAP certificate)
- The laboratory has been certified by Emirates International Accreditation (EIAC) for ISO 15189:2012.
Methods used to assess and meet patient care needs
- The laboratory monitors appropriateness and timeliness of its services through customer satisfaction surveys, and various quality assurance indicators
- The laboratory has quarterly quality management committee to monitor all KPI data, corrective and preventive actions
- The laboratory has a documented quality assurance (QA) and performance improvement (PI) plan that is revised and updated annually
- The range of tests offered in Cure Laboratory is updated according to the needs of our patients and physicians.
- All the remaining tests that are not performed in house will be referred to a Reference Laboratory
- The Laboratory issues a quarterly Newsletter “Under the scope”, for communications with Cure medical staff about tests updates, and quality issues. The latest newsletter can be found on Cure homepage.
- The laboratory has initiated an “Internship program”, for high school and college students, who are interested to pursue a career in medicine or laboratory technology. It is a two week program, during which the intern will rotate through different units of the laboratory. Students will be awarded a “Certificate of a training” from the laboratory. More of this internship program can be found on Cure homepage.